Information We Collect
1.1 Information You Provide Directly
When you use our Pre-Booking Form, Franchise Interest Form, or Contact Form, we may collect:
Name, phone number, and email address
Event date, location, and number of guests (for catering inquiries)
Messages or queries you send us
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
IP address and browser type
Pages visited and time spent on the site
Device type (mobile, desktop, tablet)
Referring website or search term
1.3 Payment Information
GWC does not collect or store payment information. All UPI transactions are processed through your bank or UPI app directly. We do not have access to your bank account details or UPI credentials.
2. How We Use Your Information
We use the information we collect to:
Respond to your catering, party booking, or general inquiries
Confirm and manage your pre-bookings and orders
Send you updates about GWC events, new menu items, or special offers (only if you opt in)
Improve our website and customer experience
Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
3. WhatsApp & Social Media
When you contact us via WhatsApp, Instagram, or other social media platforms, your communication is subject to the privacy policies of those platforms. We use these channels only for customer communication and do not store conversations beyond what is necessary for order fulfillment.
4. Cookies
Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our website.
Essential cookies: Required for the website to function properly.
Analytics cookies: Help us understand visitor behaviour (e.g., Google Analytics).
You can disable cookies in your browser settings. However, some features of the website may not function properly without cookies.
5. Data Security
Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our website.
Essential cookies: Required for the website to function properly.
Analytics cookies: Help us understand visitor behaviour (e.g., Google Analytics).
You can disable cookies in your browser settings. However, some features of the website may not function properly without cookies.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Catering booking information is retained for a minimum of 1 year for accounting purposes.
7. Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (where legally permitted)
Opt out of marketing communications at any time
To exercise any of these rights, contact us at [email protected]
8. Third Party Links
Our website may contain links to third-party platforms (Zomato, Swiggy, Google Maps, Instagram, YouTube). We are not responsible for the privacy practices of these platforms. Please review their individual privacy policies.
9. Children's Privacy
GWC does not knowingly collect personal information from children under the age of 13. Our website and services are not directed at children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
11. Contact Us
For any privacy-related questions or concerns, please contact us:
Email: [email protected]
Location: Nirman Theatre Complex, Sector 32D, Chandigarh
Instagram: @gumnewalachicken